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Professional Cleaning Services



FAQ

General

What is your experience in the cleaning industry?

Our company has provided cleaning services since 1956. Many of our cleaners have worked with our company for more than 10 years which shows they enjoy what they do, they provide an excellent service, and enjoy working for our company. Our management and supervision team combined has over 100 years of experience in the cleaning industry.

What types of facilities do you provide service to?

Royal Building Cleaning provides cleaning services to all types of facilities including commercial, industrial, recreational, institutional, medical, condominium, retail, restaurant and food service companies. We also provide cleaning services to government facilities including municipal offices, libraries, and recreational facilities, regional and federal police facilities.

Are you bonded and insured?

Yes, absolutely. Royal Building Cleaning is full bonded and insured and remains up to date with WSIB Clearance compliance.

If I need to reach someone at your company how can I do so?

Our office is open Monday to Friday from 8:30am to 5:00pm where a live person can take your call. Our account representatives and supervisors are all equipped with smartphones including email access to receive your messages while on the road. We also have an after hours emergency contact number to connect you with a representative of our company in the event of an emergency.

What are the frequencies of service your company offers?

We customize the cleaning service frequencies depending on the needs of our customers. Specialty cleaning services may range from annually to monthly. Regular cleaning services may range from weekly or bi-weekly to daily service. Some clients operating 24 hours have even received service three times per day to cover all shifts.

Can you provide service during normal business hours?

We can offer janitorial service during business hours in the form of a day porter. We can provide this service to accommodate your cleaning requirements throughout your business day and offer further support with janitorial service in the evening. Some clients have a corporate policy to only allow janitorial services to be completed during business hours and we can accommodate this service as well.

Are you a Canadian company?

Royal Building Cleaning is a Canadian owned corporation operating under the laws of Ontario.

What areas does your company provide janitorial cleaning services?

Royal Building Cleaning currently provides janitorial services throughout the GTA. We have accommodated coverage of cleaning services for clients across Southern Ontario.

What areas does your company provide residential cleaning services?

Royal Building Cleaning and Underwood Carpet Cleaning provides residential cleaning services to York Region and the surrounding area. This includes maid service, carpet cleaning, tile & grout cleaning, window cleaning, and eaves and siding cleaning.

Can you provide cleaning products as well as service?

Royal Building Cleaning can provide products and our team will monitor the inventory of products required for your facility and complete orders as required. This allows your own staff to focus on other important aspects of your business.

Window cleaning

Will your company take apart my windows?

Our inside and outside window cleaning service includes cleaning of tracks, sills, screens, and frames. Screens will be removed and cleaned. Windows that come apart such as Pella windows will be disassembled cleaned and reinstalled. If we are providing an outside only window cleaning services we will remove screens if they are able to be removed from the outside.

Do I have to be home for outside window cleaning?

No, you do not have to be home for outside window cleaning as long as our team can access all windows around your home. Sometimes this may include ensuring a gate is unlocked to access the backyard. Middle townhouses are often limited by access to the back of the home and the homeowner would need to be home in this case.

Maid service

Does your company provide the supplies and equipment require to complete the maid services?

Yes, we provide all of the cleaning supplies and equipment to complete your maid services. If you have a specific product request you may provide that product to our team.

Can your company provide one time service?

Yes, we can provide cleaning one time only. Please contact our office to discuss rate and options to suit your cleaning requirements.

Can you provide service with green cleaning products?

Yes, we can provide service with green cleaning products by request.

What areas of my home are included in your maid service?

We can customize our maid service to suit your specific needs. Examples may include spending time to provide thorough cleaning inside cupboards or appliances. Contact one of our representatives to customize your maid service today.

Carpet cleaning

Will you move furniture?

We will move furniture our technician is able to move. We ask our customers to please move as many items as possible to ensure the most thorough cleaning to your home or business.

What should I do to prepare for area rug delivery?

We recommend homeowners clear the area where area rugs are to be returned. We also recommend to ensure the floor area is clean and clear of dirt and debris.

What should I do to prepare for area rug pick up?

We ask customers that are able to roll up their area rugs and have them ready for pick up. Alternatively we can accommodate moving of furniture and rolling of area rugs for an additional charge. Please contact our office for more details.

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Latest Blog Post

Why You Should Hire Commercial Cleaning Services for Your Office

May 14 | 2018

Did you know that providing a clean work environment is as important for your business’s profit margin as generating sales is? There have been numerous studies backing the psychology of its importance. Hiring the right commercial cleaning and janitorial services for your company will help endorse your company as a healthy, efficient work environment and in terms of simply professional appearances. Endorse a Professional Appearance Impressions matter, and capturing a desirable first impression for anyone who steps into your company is crucial for your brand. After all, your company is…

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FAQ

Can you provide service with green cleaning products?

Yes, we can provide service with green cleaning products by request.

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